Frequently Asked Questions

What is Next Level Forge?
Next Level Forge is a 3D-printing business focused on creating fun, useful, and unique products. We're constantly working to bring new ideas and products to the next level.

What types of products do you sell?
We offer a variety of 3D-printed products, including decorations, fidgets, useful products, keychains, figures, and more.

What materials do you use?
We use a variety of 3D-printing materials depending on the product. Our materials may include PLA and, as we expand, specialty materials such as glow-in-the-dark, flexible filaments, PETG, and other premium materials.

Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.

How much does shipping cost?
Shipping is free on all orders within the United States.

How long does my order take?
Orders typically require 2–5 business days to process. Once shipped, delivery typically takes 1–5 business days depending on your location.

Do you offer returns?
We do not accept returns or issue refunds solely because a customer changes their mind about a product after purchase. Please see our Returns and Refunds Policy for situations involving damaged, defective, missing, or incorrect products.

What if my product arrives damaged or defective?
Contact us within 48 hours of delivery and provide clear photos of the product and its packaging. We'll review the issue and determine the appropriate resolution.

What if I receive the wrong or missing item?
Contact us as soon as possible with your order number and details about the issue. If the mistake was made by us, we'll provide the missing or correct item at no additional cost.

Can I cancel my order?
Contact us as soon as possible. We'll do our best to accommodate cancellation requests before production begins. Once production has started, cancellation or a full refund may no longer be available.

Do you accept custom orders?
Custom orders are not currently available. We may offer custom products in the future.

Are your products safe for children?
Product safety and age recommendations can vary by product. Please review the individual product listing for any applicable age recommendations and safety information.

How can I contact Next Level Forge?
You can contact us at nextlevelforge3d@gmail.com with questions about products, orders, shipping, returns, or anything else related to Next Level Forge.