Refund policy

Returns and Refunds

We do not accept returns or issue refunds solely because a customer changes their mind about a product after purchase.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before production begins. If production has already started, the order may no longer be eligible for cancellation or a full refund.

Damaged or Defective Products

If your order arrives damaged or has a verified manufacturing or printing defect, please get in touch with us within 48 hours of delivery. Please provide clear photos of the product and its packaging so we can review the issue. We will evaluate each claim and determine the appropriate resolution.

Missing or Incorrect Items

If you receive an incorrect or incomplete order, please get in touch with us as soon as possible with your order number and details about the issue. We will review the order and, if the mistake was made by us, provide the missing or correct item at no additional cost.

Refunds and Resolutions

If a refund is approved, it will be issued to the original payment method. The timing of the refund may depend on the payment provider or financial institution.

Contact Us
For questions about returns, refunds, damaged products, or other order issues, please contact us at nextlevelforge3d@gmail.com.